Returns


  1. Products damaged, defective or with shipment errors will be accepted for returns and/ or refund as per your desire. All re-delivery costs for returns will be borne by Notex. Notex will also refund you costs of couriering the product for return to us to the extent of the amount charged to you and through store credit. The same is to be brought to the notice of Notex within 7 days of receipt of product.
     
  2. For returns, you should email info@notex.co.in

    a) Order Number
    b) Product details as per the Invoice
    c) Reason for return
     
  3. Products will be accepted for return only if they are in their original packaging.
     
  4. Products purchased using discount code or on markdown from MRP will not be accepted for return / exchange.
     
  5. Products should be returned to Notex at #58/C, G.B.Palya, Kudlu Gate, Hosur Road, Bangalore - 560 068 India between 10.00 am to 5.00 pm from Monday to Saturday.
CANCELLATION AND REFUNDS
  1. Cancellations are possible only before Notex has shipped the product. In this case Notex will refund you the entire amount paid for the order. If Notex has shipped the product(s) then cancellation will be as per the return policy.
     
  2. You will receive refunds by cheque or through credit to the credit/ debit card account, within 15 working days from the date of cancellation or the date we receive the product and we have verified and are satisfied that it fulfills the parameters contained in this Policy for returns.
     
  3. Cheques will be in the name as in the “Billing name”.